Refund policy

At Asunira, customer satisfaction is important to us.

Due to the nature of beauty, skincare, and personal care products, opened or used products cannot be returned or exchanged.

You may request a return or replacement if:

• The product was damaged during delivery.
• The wrong product was delivered.
• The item arrived defective.

Requests must be made within 48 hours of receiving the order.

To request assistance, please contact our customer support team with photos of the product and packaging.

Refunds, where approved, will be processed within 5–10 business days.